Warranty & Return Policy

Merchants

Warranty

New Equipment
We will honor the manufacturer's warrantee on all equipment for up to one (1) year from the date of purchase.

Refurbished Equipment
We will warrantee all equipment for up to one (1) year from the date of purchase.

Extended Warranty
A three (3) or five (5) year extended warranty can be purchased for all equipment for an additional fee. This warranty must be purchased the same day the equipment is purchased and will expire three (3) or five (5) years from date of purchase.

Return Policy

Steps to Return Equipment under Warranty

1. Call us at Monday through Friday 9:00am - 6:00pm EST at 800-785-5914 to receive your Return Merchandise Authorization (RMA) number and explain what is wrong with your equipment.
   
2. We will send you your new equipment within 24-48 hours
   
3. Once you receive your new equipment from us, use the return address label we provide and ship the old equipment back to us within two weeks of date received.

Equipment that is provided to replace a defective product carries the balance of the original product warranty. For example, if a 3-year warranted product is replaced after one year, the replacement product carries the remaining 2-year warranty.

Information Needed when Requesting an RMA

1. The serial number of your product
   
2. Information about the installation and use of the unit
   
3. Information about the failure and/or reason for the return
   
4. A copy of your dated proof of purchase or the Order Number

Preparing the Product for Shipping

• An RMA # must be issued before the product can be returned.
  
• All original merchandise must be sent back (ie: power cord, etc.) or we will charge you for these missing items. Package the unit safely. Please ensure that your product is shipped fully insured. Returned products must be shipped prepaid. Customer is responsible for filing claim with carrier.
  
• Products without an RMA # will either be refused or returned to you at your expense. We are not liable for loss or damage to unauthorized product returns.
  
• Reference the RMA # in black bold print on the outside of the box and on all paperwork.

Please Note the Following Return Restrictions

• Paper, ribbon and credit card slips are non-returnable.
  
• All software that has been opened or used is not eligible for return. (With the exception of PC Charge, PC Charge Software cannot be returned within thirty (30) days).
  
• IC Verify is non-returnable
  
• Custom-made items are non-returnable.
  
• Any product that turns out to be non-defective will be returned to you. A testing fee of a minimum of 10% the product value will be assessed.
  
• A Nurit 3010 CDPD may only be returned for replacement if the product is determined to be defective. It will be replaced with an identical Nurit 3010 CDPD.

What is NOT Covered under Warranty
Warranties do not cover normal wear and tear of the product or if the product has been misused, neglected, improperly installed, physically damaged or altered, either internally or externally, or damaged from improper use or use in an unsuitable environment.